Eden Light Company Ltd sends products all over New Zealand using ‘signature required’ tickets. If you are not at home, the courier company will not leave the parcel at your front door. Please advise us if you would like the parcel left somewhere else. (e.g., the back door). If you see the box is out of shape. Please open parcels to check the items before you sign, and if any damages have occurred during shipping, please DO NOT sign and take photos for further evidence.
Damaged goods must be notified within 24 Hours. Please KEEP the original goods packaging if you intend to claim any damage.
Payment can be made by internet banking, cash and eftpos are accepted if collecting from our premises.
We accept credit card (Visa/ Master card) payment only when the purchase is over $30. When paying by credit card in our store, 2% surcharge fee applies.
Lay-by is also available with conditions. Lay-by is available only when the purchase is over $100. A non-refundable deposit of 20% of the total amount must be made. The payment must be completed within 2 months after the deposit. Once lay-by order is placed, refund and exchange policy applies which any claim for exchange must be made within 30 days and refund must be made within 7 days.
All normal electrical products that EDEN LIGHT Company Ltd sell come with 12 months warranty. LED Light bulbs and Lamp shades come with 6 months warranty. LED downlights come with 3 years warranty. Build-in LED lights come with 2 years warranty. Warranty covers electrical wiring, Lamp holder, LED chips, LED driver, and all other electrical related parts. Any external damage, fade of colour, rusty, molding, that causing by usage, are not covered by warranty. No warranty for incandescent, fliament and Halogen light bulbs.
Eden Light is a New Zealand registered company. All of our lighting products are officially tested and certified in laboratories under NZ/AU standards. And we carry all applicable SDoC and compliance certificates required under New Zealand Law. We provide SDoC to customers on request.
To make a warranty claim please proceed by emailing us and providing us with your receipt number or Trademe auction number and the problem with the product. We will then advise you of the next step, depending on the product inquestion.
We recommend all installation can be done by registered electrician.
Photo colour may vary or distort on different computer/device and measurement is "about" and maybe not very accurate. Using different colour light bulb may change the colour of the light and shade too. So any colour difference will not be consider as defaced product.
Refund and Exchange Policy
Goods must be returned to the shop you purchased (Online order return to Panmure shop, Trademe order return to New Lynn shop) with original receipt in the original condition, including the packaging, within 7 days if applying for a full refund.
From 7 days to 30 days after the purchase, you can do full value exchange with original receipt. 25% restocking fee must be applied if you require for a refund. Goods must be returned in the original condition, including the packaging. Return and re-delivery freight is at the purchaser’s cost.
Refund will be credited to your account upon return receipt of the goods. Freight cost is not refundable. Return freight is at the purchaser’s cost.
Clearance, Factory second, and special custom made items are not refundable, not exchangeable. Labour cost is not refundable.
Any item that has been installed or modified is not refundable, not exchangeable.
Special custom made order
50% of deposit is needed for placing your order. Deposit is not refundable.
Best price guaranteed
At Eden Light, we have the widest range at the best prices in the market. And we won't be beaten on price! If you happen to find a cheaper price, we will beat it and match the price. We price match all local retail competitors, and the product must be the identical model in its original packaging, and a standard stocked item at both our store and the competitor’s store at the time of the price comparison. To be eligible for our Best Price Guarantee, proof of the competitor’s current advertised price is required.
*Excludes trade quotes, stock liquidations and commercial quantities.